Refund and cancellation policy

DRAFT: pending legal review. Last updated: 2026-09-30.

Free plan and trial

The Free plan costs nothing. New businesses get a 14-day Professional trial with no card. There is nothing to cancel or refund.

Paid plans and cancellation

Plans are bought for a fixed period (one year or one month) and do not renew automatically, so there is nothing to cancel to avoid a future charge. When the period ends, plus a 7-day grace period, the account moves to the Free plan and none of your data is deleted or locked. You may stop using the service at any time; access to paid features continues to the end of the period you paid for.

Delivery

Dhanlaxmi is a digital service. Your plan is activated in your account within minutes of payment. Nothing is shipped.

Refunds

• 7-day refund: ask within 7 days of your first purchase of a paid plan and we refund the full amount, no questions asked, unless the account has been used in breach of the terms.
• Later requests: we do not refund the unused part of a period after 7 days, except where we failed to deliver the service or the law requires it.
• Duplicate or failed payments: if you were charged twice, or paid but the plan did not activate, write to us and we will fix it or refund the extra amount in full.

To ask, email [email protected] from your registered email with your business name and payment reference. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, normally within 5 to 7 working days after approval. Timing depends on your bank or UPI app.

Contact

[Legal entity name, to be filled], [Registered address, to be filled]. Email [email protected]. Hours: Mon-Sat, 10:00 to 18:00 IST.